Why Warmies Customer Service is as Comforting as Our Plush – Comfort Corner – Warmies USA

At Warmies, our mission goes beyond providing soft, soothing, and scent-filled plush companions — we’re also dedicated to delivering an exceptional customer experience from the moment you click "order" to the moment your Warmies arrives at your door, and even after that.

\ \ Highland Cow Warmies\ \ $\ \ $31.99\ \ See Product](/content/products/highland-cow-warmies/index.html)

\ \ Sloth Warmies\ \ $\ \ $31.99\ \ See Product](/content/products/weighted-heated-sloth-stuffed-animal-warmies/index.html)

\ \ Calico Cat Warmies\ \ $\ \ $33.99\ \ See Product](/content/products/weighted-heated-calico-cat-stuffed-animal-warmies/index.html)

\ \ Hippo Warmies\ \ $\ \ $29.99\ \ See Product](/content/products/weighted-heated-hippo-stuffed-animal-warmies/index.html)

Trusted by Millions: With the Numbers to Prove It

Every year, we proudly ship millions of Warmies plush products to families, hospitals, schools, and gift-givers across the country. From adorable animals to therapeutic wraps, each item is crafted to provide warmth, comfort, and love. But we know that even with the best products, questions and concerns can arise — and that’s where our stellar customer service team comes in.

Lightning-Fast Resolutions, Every Time

We believe resolving customer concerns should be just as cozy and stress-free as cuddling your favorite Warmie. That’s why our team works diligently to address any issues quickly and effectively — often within 15 minutes or less . Whether it’s a shipping question, a return request, or general product inquiry, we’re here to help.

\ \ $\ \ $\ \ See Product](/content/products/brown-curly-bear-warmies/index.html)

\ \ Laying Down Deer Warmies\ \ $\ \ $31.99\ \ See Product](/content/products/laying-down-deer-warmies/index.html)

\ \ Pink Marshmallow Bear Warmies\ \ $\ \ $33.99\ \ See Product](/content/products/pink-marshmallow-bear-warmies/index.html)

\ \ Laying Down Horse Warmies\ \ $\ \ $31.99\ \ See Product](/content/products/laying-down-horse-warmies/index.html)

A CSAT Score Worth Smiling About

Don’t just take our word for it — with a Customer Satisfaction (CSAT) score of 4.8 out of 5 , Warmies is ranked among the top brands for customer happiness. Our customers appreciate our responsiveness, empathy, and can-do attitude, and it shows in the feedback we receive every day.

Multiple Ways to Get in Touch

Need to reach us? We make it easy. Warmies Customer Care is available through:

Live Chat – Get instant help from a real person
Email – Reach us any time at your convenience
Contact Form – Submit a question or concern and we’ll follow up promptly

Easy Returns, Zero Hassle

If something’s not quite right, returning a product is a breeze. Our Live Chat makes the return process simple, fast, and hassle-free . Whether you need a replacement or refund, we’ll guide you step-by-step and make it right.

Unmatched Quality That Speaks for Itself

Every Warmies is made with the highest quality materials and filled with natural grain and French lavender for a soothing experience. From plush toys to neck wraps, our products are designed to provide long-lasting comfort — physically and emotionally.

Don’t Just Take It From Us...

Here’s what our customers are saying:

"Appreciate the quick responses! Thank you so much for making the resolution go so smoothly. I truly appreciate it and am so happy to recommend Warmie to my friends and family."

"Simple question answered satisfactorily! I have been purchasing Warmies for several years and absolutely love the various animals! I have three for myself that I rotate through. I have a permanent feeding tube in my Jejunum and my Warmies help with pain and muscle spasms. My first Warmies (puppy) was bought in the hospital gift shop after one of my major surgeries. Highly recommend for folks from the very young on up! I've gifted Warmies to my loved ones and they've been most appreciative! Can't wait for the newest Warmies to arrive!"

The Warmies Promise

From first click to final cuddle, Warmies is committed to comfort — not just in our products, but in how we care for our customers. Your satisfaction is at the heart of everything we do, and we’re proud to be a brand people love to come back to, time and time again.

\ \ Golden Dog Warmies\ \ $\ \ $33.99\ \ See Product](/content/products/weighted-heated-golden-dog-stuffed-animal-warmies/index.html)

\ \ Puppy Warmies\ \ $\ \ $31.99\ \ See Product](/content/products/weighted-heated-puppy-stuffed-animal-warmies/index.html)

\ \ Bobcat Warmies\ \ $\ \ $33.99\ \ See Product](/content/products/weighted-heated-bobcat-stuffed-animal-warmies/index.html)

\ \ $\ \ $\ \ See Product](/content/products/pink-llama-warmies/index.html)

175,000 + 5 Star Reviews

Reviews from our customers

Rated 4.8 out of 5 stars

207,659 Reviews

207,659 verified reviews with an average of 4.8 stars out of 5 by Okendo Reviews

Rated 5 out of 5 stars

7 minutes ago

Great service

I have bought many little warmies for my grand babies and they all love them ❤️

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Katheleen W.

Verified Buyer

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Rated 5 out of 5 stars

9 minutes ago

Babies first warmie

This little blue Donkey is so cute , bought for my grandson

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Katheleen W.

Verified Buyer

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Rated 5 out of 5 stars

4 hours ago

Warmies is amazing

Will purchase more from Warmies

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Paula C.

Verified Buyer

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Rated 5 out of 5 stars

4 hours ago

Amazing

Love love love this eye mask

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Paula C.

Verified Buyer

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Rated 5 out of 5 stars

4 hours ago

So so soft

Love these and the perfect gift for new mom

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Paula C.

Verified Buyer

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Rated 5 out of 5 stars

4 hours ago

The cutest

Super soft and the cutest ever

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Paula C.

Verified Buyer

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Rated 5 out of 5 stars

7 hours ago

Sweetie with tusks !

Walrus has tusks, but I think of him as a baby, he is smaller than some warmies. He has a really cute face though and I like him.

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Jacqueline D.

Verified Buyer

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Rated 5 out of 5 stars

7 hours ago

Super cute

The otter junior Warmie is super soft and much cuter than it's picture (maybe just not photogenic 😂). The person we bought it for absolutely loves it. We're even contemplating buying it a twin! We love that we can use them warm or cold. This was our 6th purchase from Warmies. Only drawback is we wish we could "recharge" the scent. Wonderful product! Highly recommended!

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Leisa S.

Verified Buyer

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Rated 5 out of 5 stars

8 hours ago

Warmies

Love me teddy bear

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Joyce A.

Verified Buyer

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Rated 5 out of 5 stars

9 hours ago

Excellent travel bag

I ordered this to store my warmies in when they are not being used and it is good quality and excellent for that purpose!!

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Stephanie M.

Verified Buyer

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Rated 5 out of 5 stars

9 hours ago

Cute Sunflower

Such a precious flower pot warmie!! Looks excellent displayed!! ☺️

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Stephanie M.

Verified Buyer

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Rated 5 out of 5 stars

9 hours ago

Excellent products!!

I have ordered and received three warmies and I love all of them!! Highly recommend!!

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Stephanie M.

Verified Buyer

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